Complaint Form
Right to File Complaints
According to Peruvian legislation, all consumers have the right to file complaints about services received. At Exclusive Inka Tour, we are committed to customer satisfaction and take all complaints seriously.
How to File a Complaint
You can file a complaint in the following ways:
- By email to support@exclusiveinkatour.com
- By phone at +51 907769189
- Through the complaints form on this page
Required Information
To process your complaint effectively, please provide:
- Full name and contact details
- Detailed description of the complaint
- Date of service or event
- Expected solution (optional)
- Any relevant documentation or evidence
Response Time
We commit to responding to all complaints within 15 business days from the date of receipt. If your complaint requires more detailed investigation, we will keep you informed of the progress.
Consumer Protection Authority
If you are not satisfied with our response, you have the right to file your complaint with INDECOPI (National Institute for the Defense of Competition and Protection of Intellectual Property), the competent authority in Peru for consumer rights protection.
Commitment to Continuous Improvement
We value your feedback and use complaints as an opportunity to improve our services. All complaints are reviewed by our management team and necessary corrective actions are taken.
Contact
To file a complaint or if you have questions about our complaints process, contact us at support@exclusiveinkatour.com or at +51 907769189.
